Process
Delivery Process
After the sales contract enters into force (payment of the invoice by the Customer), BestHair Webshop will complete the order and hand it over to BestHair Webshop's logistics partner(s) for delivery.
Domestic Shipping (Estonia)
If you used the domestic Omniva / DPD / Itella Smartpost / Venipak parcel machine service, the order will be placed from the parcel machine selected by the Customer in Estonia within 1-3 working days.
Delivery of products that are in stock at our partners' warehouses takes 7 to 14 days.
Parcel Machine Instructions:
When the order arrives at the parcel machine, a message is sent to the Customer's mobile phone, which contains the location of the parcel machine, opening hours and a personal door code. When entering the code on the touch screen of the parcel machine, the door of the parcel machine will open and the Customer will receive the parcel. Shipments are stored free of charge in the SmartPOST parcel machine for 7 calendar days from the arrival of the message on the Customer's mobile phone. The package is then returned to BestHair Webshop.
International Shipping (Finland)
Parcel Machine Instructions:
If you used the international Itella Smartpost parcel machine service (applies only to Finnish customers), the order will be placed from the parcel machine chosen by the Customer in Finland within 3-5 working days.
When the order arrives at the parcel machine, a message is sent to the Customer's mobile phone, which contains the location of the parcel machine, opening hours and a personal door code. When entering the code on the touch screen of the parcel machine, the door of the parcel machine will open and the Customer will receive the parcel. Shipments are stored free of charge in the SmartPOST parcel machine for 7 calendar days from the arrival of the message on the Customer's mobile phone. The package will then be returned to besthair.ee.
Free Shipping
Free Delivery Available!
From the purchase of 39 €, delivery of the goods domestically is free.
Damaged Goods During Transport
Products damaged during transport, but not product packaging, will be replaced to the Customer. In the case it is impossible to replace the product, the Customer will be reimbursed for the cost of the products.
Delivery Delays
BestHair Webshop is not responsible for the delay in the delivery of the package if the goods have been handed over to the logistics partner on time. Delay in delivery due to these circumstances are beyond BestHair Webshop's control.
Questions About Your Order?
Contact our customer service:
- Phone: +372 58535252
- Email: info@besthair.ee